・Payment method

·Regarding delivery

・Cancellation, returns and exchanges of orders

About payment method

credit card

VISA, MASTER, AMERICAN EXPRESS, DINERS
*We only accept credit cards in the name of the person who placed the order.

Regarding delivery

About the carrier

Products will be delivered by Sagawa Express in Japan and by DHL overseas.
※You can not specify the delivery company.
* We do not ship to sales offices.

About specifying the delivery time zone

* Regarding shipping, it is not possible to specify the delivery date. Thank you for your understanding.

*It may take longer than usual to Hokkaido, Kyushu, Okinawa, and other remote islands and remote areas. Thank you for your understanding.
*If you are absent on the day of delivery, the delivery company will leave a notice of absence and bring the item back to you.
We apologize for the inconvenience, but please contact the contact information listed in the absence notice and request a redelivery.

about shipping cost

Shipping is free of charge throughout Japan for each order.

Cancellation/return/exchange of orders

Order Cancellation

As a general rule, we do not accept cancellations of orders unless the product cannot be delivered even after 5 days have passed since it was shipped.
Thank you for your understanding.

Returns/Exchanges

We take all possible measures to ensure the quality of our products, but in the unlikely event that an accident such as the following occurs during delivery,
We will cover all costs for returns and exchanges.

・If the product is damaged or soiled ・If you receive a different product than you ordered

If you wish to return or exchange an item for any of the above reasons, please contact the following within 8 days of receiving the item.
We will contact you by e-mail or phone to the contact information provided at the time of ordering.
In that case, we kindly ask that you store the product in the same packaging as when it was delivered.
However, if the product cannot be exchanged due to sold out, etc., the product price and shipping fee will be refunded.
For customers who have paid by cash on delivery, the cash on delivery fee will also be refunded.

Contact phone number: 03-5459-1177 (Weekdays 11:00-18:00)
Email address: info@swtras.com
〒150-0043 1-22-10 Dogenzaka, Shibuya-ku, Tokyo Mima Building 1F
SwTRAS

In addition, SwTRAS cannot accept any returns or exchanges of products due to customer's convenience.
Please note that we cannot accept returns or exchanges in the following cases.

・Products that have been used by the customer for more than 8 days ・Products that have been damaged or soiled by the customer ・Products that have been processed or repaired by the customer ・Accessories such as product boxes, tags, and instructions is defaced, damaged, or lost

All the products we handle in our store have cleared the manufacturer's quality standards and have also met the inspection standards of domestic authorized distributors. We do business with the understanding that fine scratches, blemishes, dents, black spots, etc. that occur inevitably during manufacturing are non-defective products, so we do not accept returns or exchanges for these reasons. note that.

• About countries
• About shipping fee

About countries

All countries where we can ship are below.

About shipping fee

We ship via EMS and the shipping fee varies depending on the actual product qty and the destination country (shipping address).

You can check the actual shipping fee by putting the items you want to purchase in the cart, opening the "Shopping cart" page and pressing the "ESTIMATE SHIPPING" button.

Reference

Because we really calculate the shipping fee at the qty that increased the weight of packing materials the price of this table are reference price.